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    C. Vileta, 52
    25152 EL COGUL (Lleida)
    T (+34) 973 120 372
       (+34) 692 603 003
    F (+34) 973 974 371 info@olirupestredelcogul.es
    Schedule:
    Monday to Friday,
    from 16 to 20h.

    Oli Rupestre de Cogul Oli Rupestre de Cogul

General Information

Pursuant to the provisions of the Electronic Commerce and Information Society Services Act 34/2002, of 11 July, the general information regarding the website www.olirupestredelcogul.es is as follows:

Owner: CAMP DE COGUL I SELECCIO DE CREDIT
Tax Identification Number: F25003641
Address: C. Vileta, 52 - 25152 El Cogul (Lérida) Spain
Tel.: (+34) 973 12 03 72
Catalan General Registry of Cooperatives no. 291 – N Llave LL
E-mail: info@olirupestredelcogul.es This email address is protected by spam bots. You must have JavaScript enabled to view it.

 

COPYRIGHT © CAMP DE COGUL I SECCIÓ DE CREDIT S.C.C.L

2011. All rights reserved.

Any form of exploitation or use of the contents of this website without the prior written consent of its rightful owners is prohibited. Specifically, any act of reproduction, distribution, public communication or transformation, whether in full or in part, especially the photographs, the graphics, commercials, stills, animation, text and source code is prohibited. The rights holders reserve the right to take appropriate legal action to repair the damages caused by any act that violates the intellectual property rights on these contents.

 

Data Protection Policy

In accordance with the provisions of Organic Law 15/1999, of 13 December, on Personal Data Protection, I consent to the inclusion of my details in a file which is the property of CAMP DE COGUL I SECCIÓ DE CRÈDIT S.C.C.L., and that these details can be used to supply the goods I have requested. I also declare that I have been informed of access, rectification, cancellation and opposition rights, which I may exercise at the address of CAMP DE COGUL I SECCIÓ DE CRÈDIT S.C.C.L in C. Vileta, 52 - 25152 El Cogul (Lérida) Spain; or by sending a message to the email address lopd@olirupestredelcogul.es

 

 

CONDITIONS OF USE

 

The General Conditions of Sale and Use of the company CAMP DE COGUL I SECCIÓ DE CREDIT S.C.C.L, hereinafter referred to as CAMP DE COGUL, outlined below, define the rights and obligations of CAMP DE COGUL within the framework of their website “olirupestredelcogul.es”. Mere access to this website and the execution of electronic commerce on this website implies acceptance of these conditions of use.

 

1 - Information on the products:

The descriptions of the products offered by CAMP DE COGUL on its website are exact. The details included in each product description or photograph have a purely informative function.

Every customer has a seven-day right to withdrawal caused by the failure of the products sold to comply with their description or the erroneous nature of the information contained therein.

On pressing the “Purchase” button when placing an order, the customer declares they fully and unreservedly accept these General Sales Conditions in their entirety, which may be filed and printed by the customer for their reproduction whenever they deem necessary.

 

2 - Prices

The prices of our products are inclusive of tax and exclude handling and shipping costs. Handling and shipping costs are shown with all taxes included. Transport costs are always stated separately. CAMP DE COGUL reserves the right to modify the prices at any time; nonetheless, products shall be invoiced on the basis of the prices in force at the time the order is made (provided the products are in stock).

 

3 - Availability

If a product is unavailable, it will be specified in the product description; however, if it becomes unavailable after the order has been placed or before the shipment in question has been made, the customer will be notified by e-mail or by telephone that a partial shipment will be made or that their order will be cancelled. If the customer’s account has already been charged when they are informed that the product is unavailable, a process will begin to refund the corresponding amount to the customer, who shall be informed thereof via email. Once this process has begun, CAMP DE COGUL shall refund the sum paid by the customer to the bank account indicated by them as soon as possible.

 

4 - Payment

Payment of the purchases is carried out through a payment card or bank transfer. Accepted payment cards are Visa, Visa Electron, MasterCard and Maestro. If paying by card, we shall send a request to your bank to debit your account within three days; the sum will not be debited until authorisation from your bank is obtained. The debit term shall depend on the rules applied to your form of payment (immediate, deferred debit, etc.). In accordance with current legislation and for the safety and confidentiality of your details, CAMP DE COGUL shall not store your bank details. It will be the responsibility of customers to keep and print their bank transfer slip if they wish to store the bank details concerning their transaction.

5 - Delivery

a) Options and place of delivery The products shall be sent along with a delivery order to the delivery address given by the customer when placing their order. Notification of all deliveries are given by email. Once the order has been dispatched, CAMP DE COGUL shall issue an invoice online, indicating transport costs and VAT separately. CAMP DE COGUL delivers to mainland Spain, the Balearic Islands, Ceuta, Melilla, Gibraltar, Portugal, Andorra, France, Germany and Great Britain. In order to optimise delivery, we would kindly request that customers provide an address where the order can be delivered during normal working hours.

b) Delivery time The delivery time is established at seven working days. Delivery times are average times for preparing and dispatching orders. These times vary according to the destination and do not include bank holidays or weekends. If a customer exercises their right to cancel, CAMP DE COGUL will carry out a refund request within ten working days. If this delay is caused by force majeure, while the product is in the logistics phase, CAMP DE COGUL will inform the customer of this circumstance and the fact that, therefore, costs arising from their request for cancellation must be paid by them. A delivery is considered made once the courier hands the product over to the customer, which is recorded using the control system used by the courier.

c) Precautions to be taken into account at the time of delivery Recipients should verify deliveries upon arrival, expressing their observations and presenting any claims which they consider justified; they may even reject the package if the package is likely to have been opened or shows clear signs of deterioration. Said observations or claims must be made to the courier by way of a registered letter with acknowledgement of receipt in the three working days following the delivery of the products, with a copy sent immediately afterwards to CAMP DE COGUL. If the delivered products do not match the nature or quality of the specifications indicated on the delivery order, the customer must submit their claim within seven days after delivery.

d) Lost packages Nonetheless, if eight working days after the package has been dispatched, the customer is still unsure of the whereabouts of their order, they should notify CAMP DE COGUL. Customer Care at CAMP DE COGUL will look into the matter.

 

6 - Cancellation and return

With regard to the products sold, the customer may avail of the maxim “if you are not satisfied, we will refund your money” and will have seven days to return the product from the date of receipt. To return the product, the customer must send a package to CAMP DE COGUL with: the items in their original packaging with the delivery order and address of the return service stuck on the outside of the package.

The right to return products may not be exercised if the products sent have been visibly used for an extended period of time (more than a few minutes).

Products should be returned properly protected, unopened, in their original packaging, and in perfect condition for resale (undamaged, unbroken, unsoiled) with all of their accessories, instruction manuals and documentation to the address indicated: CAMP DE COGUL I SECCIÓ DE CREDIT S.C.C.L., C. Vileta, 52 - 25152 El Cogul (Lérida) Spain.

We cannot accept packages that do not include some element allowing us to identify the sender (order number, surname(s), name, address). 
Once the package has been received in CAMP DE COGUL warehouses and it has been confirmed that the returned products are in perfect condition, we will begin the procedure to refund the amounts corresponding to the returned products.

The customer will receive an e-mail notifying them of this refund procedure. Once this process has begun, CAMP DE COGUL shall refund the sum paid by the customer to their bank account as soon as possible. In this regard, CAMP DE COGUL shall refund the corresponding amount within a maximum period of eight days if the customer used a debit card, and before the end of the corresponding month if the customer used a credit card.

The maximum amount for the refund in euros, paid by money order, shall be the same as the amount paid by credit card.
Returns will be sent to different addresses according to the courier that delivered the product to the customer. Costs and risks associated with returning a product shall be borne by the sender.

7 - Intellectual Property

The texts, comments, works, illustrations and images reproduced on the CAMP DE COGUL website are subject to copyright and intellectual property rights applicable worldwide. In this regard and in accordance with the provisions of regulations on Intellectual Property, they are strictly for private use, unless they are subject to different or even more restrictive provisions than the intellectual property code. Any other use will constitute a violation of Intellectual Property and will be penalised in due form, unless prior approval is granted by CAMP DE COGUL. Any total or partial reproduction of the CAMP DE COGUL catalogue is strictly prohibited.


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